Iron Courts Privacy Policy

This policy is intended to explain how Iron Courts collects, stores, and uses certain personal information gathered when you interact with our physical locations, online, or our customer service channels. This policy is also intended to explain your options and control in the use of this information. Our use of your personal information is dedicated to enhancing and personalizing your shopping experience. We are dedicated to keeping your sensitive information safe as you pursue your passion with Iron Courts, our partners, and the products and services we offer.

Why does Iron Courts collect my information?

We collect and store your information in order to personalize your experience. Our goal is to make your experience more efficient and more rewarding. Storing and reusing your personal information allows us to customize your experience based on your past habits and unique personal information.

How does Iron Courts use my information?

To meet your expectations, we use collected data to enhance your personalized experience in order to improve our selection of products and services.

In order to create an effective and efficient experience for you, we use your information to:

    • Fulfill orders, verify shipping and billing addresses, and process payments internally and through our financial partners, such as banks, PayPal and similar electronic payment applications, and credit/debit card companies such as Visa, Mastercard, Discover, American Express, and Iron Courts Gift Cards.

    • Provide products and services targeted towards the tastes and demographics, as we have learned from our customers’ provided information and past habits.

    • Provide customer service experts with information directly and indirectly from the customer about order fulfillment and delivery, special orders, customer feedback, and any other information provided by customers regarding the products and services we provide.

    • Store information which was provided by the customer in establishing a customer account, either online or in our physical locations.

    • Continuously streamline and enhance our store fronts with improved content, design, and experiences. Our internal use of your information allows us to better understand how you shop with us, search our online stores, purchase services, and what devices and platforms you use to interact with Iron Courts.

    • Send physical and electronic catalogs and offers to you.

    • Selling the personal information of our customers runs counter to Iron Courts core principles as a customer-focused business. We do not sell customer data or information for monetary gain. However, we may share some information, including but not limited to which page you were visiting when you were directed to our site, with our third-party service providers for analytics and ad services. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

    • Age and address verification as required by law

What information does Iron Courts collect?

To better serve our customers and improve and streamline your experience, Iron Courts may gather and store certain information.

Iron Courts may gather and store the following information:

    • Contact information such as your name, gender, mailing address, e-mail address, phone number, and usernames or online aliases used to access Iron Courts.

    • Purchase information such as purchase histories, online shopping cart histories, credit/debit card payment histories, and billing and shipping addresses.

    • User account profile information such as account passwords, usernames, birthday, product reviews, product interests, purchase habits, and additional information supplied by you in connection with your accounts and profiles.

    • Device and browsing information such as the type of device used to access Iron Courts stores, IP addresses, cookie identifies, browser information, internet provider, product search histories, and dates and times of interaction with Iron Courts.

    • Location information provided by an electronic device interacting with Iron Courts.

    • Items you put into your shopping cart including when you have abandoned your cart; this information is collected via cookies and is used to send cart reminder messages via SMS.

    • Communications with Iron Courts customer service experts, such as phone, e-mail, and online chat conversations.

    • Device and location information provided by a device connected to Iron Courts’ in-store Wi-Fi services. Additional third parties, including legal requirements as required or allowed by applicable law to prevent theft, crime and fraud to protect Iron Courts, you, our customers or additional third parties.

    • Videos and photographs obtained by surveillance systems inside and outside of our stores.

    • Social Media Platforms, including but not limited to Facebook, X, Instagram, and YouTube, are used on our website through features, such as the X “share this” button. With these features, information may be collected including your IP address, the page you’re visiting, and cookies may be set to enable the features to function properly. Interactions with these social media features is governed by the privacy policy of the social media company providing the feature.

How does Iron Courts collect my information?

In addition to the means previously described in this policy, Iron Courts may collect information at the point of purchase, and through any means in which the customer voluntarily provides information to Iron Courts.

With varying frequency, Iron Courts may additionally employ the following technological means used to analyze and process customer data:

    • Cookies. Cookies are strings of information that a website stores on a visitor’s computer, which the visitor’s browser provides to the website each time the visitor returns. Iron Courts uses cookies to collect information that helps us improve our website.

    • Web Beacons and Pixel Tags. Web beacons and pixel tags are virtually transparent images and blocks of code which are typically used in combination with cookies, and which monitor the behavior of a visitor to Iron Courts.

    • Log Files. Log files are files maintained by our servers which contain a history of page requests.

    • Flash Software. Software which may be installed by Adobe Systems, Inc., that is required to access certain online store functions which require the Flash platform to function.

Who has access to my information?

Certain entities may have limited access to your information for specific business purposes.

The following entities may have limited access to your information:

    • Iron Courts corporate entities for the purposes of customer service, marketing, advertising, promotions, and enhancement and personalization of your shopping experience, as previously described in this policy.

    • Third-Parties which directly assist Iron Courts by providing business services and verifying customer information, such as:

      1. Credit/debit card partners.

      2. Mail/package carriers.

      3. Partners offering technical and support services for our online stores and operations, including those which may process orders and billing through our physical and online stores.

      4. Analytics and marketing partners which may provide targeted advertisements to you based on your searching history and information, and which help us to better focus our websites to meet the ways in which our customers use and interact with our online portals.

      5. Third parties as required by law, and which may be engaged to prevent theft, fraud, and other crimes against Iron Courts and our customers.

How does Iron Courts keep my information secure?

We are committed to providing superior security and confidentiality measures to keep your personal information safe. Our locations and websites employ physical, administrative, and technical protections to safeguard your information. Security and fraud measures taken by Iron Courts to protect your information include:

To protect your information, Iron Courts uses the following security and fraud measures:

    • Secure Sockets Layer (SSL) encryption technology, which encrypts your data to maintain its confidentiality in transit across the internet. SSL is represented in your browser by the “https://” prefix in the URL, as well as visually through the use of a closed lock or solid lock icon next to the URL.

    • Your personal information is maintained on servers which are in physically secure locations, and which are accessible only by personnel necessary to ensure the proper function of those servers.

    • Your personal information will be retained by Iron Courts indefinitely, and will be periodically purged as then-effective retention policies may dictate. You may request that your information be deleted at any time, as addressed in Section 8.

YOUR PRIVACY RIGHTS – What options do I have regarding Iron Courts collection and storage of my personal information?

We are committed to providing transparency to our customers regarding the collection of their personal information, and our continued storage of that information. The bulk of the information we collect is provided voluntarily by the customer, through such methods as online purchases and creation of user profiles. You are encouraged to make deliberate choices about the personal information you share, and review your browser and mobile device settings to make sure they fit your privacy desires.

If you have questions about what personal information we have collected, or wish to make specific requests regarding our use of that information, we encourage you to take advantage of the following options:

  • Most browsers are set to enable cookies by default. If you would like to disable cookies, you can change the settings of your web browser to remove or reject cookies automatically or notify you when a cookie is placed.

  • If you are receiving promotional materials from us via e-mail, you may unsubscribe from our e-mail list at any time. Please click the “UNSUBSCRIBE” link at the bottom of an e-mail, or contact our customer service experts at the address below.

  • If you are receiving promotional materials from us via standard mail, you may unsubscribe from such mailings at any time by contacting our customer service experts at the address below.

  • Manage your user profile settings to control what information may be made public, such as “wish list” items.

  • If you have any questions about what personal information we have collected and/or shared, who your information has been shared with, the nature of any third-party recipient’s business, or have any concerns about how your information is being used, please contact our customer service experts:

    1. By phone: 480-566-0136.

    2. By e-mail: hello@ironcourts.com

    3. By mail: Iron Courts LLC – Privacy Policy. 4874 S Val Vista Dr, Gilbert, AZ 85298. *Be sure to include your name, mailing address, phone number, and/or e-mail address

    4. Iron Courts will provide this information once per calendar year, per individual.

Please note that we will attempt to verify your identity via the email address and/or telephone number associated with your request to assert its validity prior to fulfilling it. If you authorize another person to make this request on your behalf, in addition to verifying your identity we will also require proof that the person is authorized to act on your behalf.

What is the General Data Protection Regulation (GDPR)?

The General Data Protection Regulation (GDPR) is a legal framework requiring a business to protect the privacy of an individual, a company or an organization of personal data relating to European Union (EU) citizens. Under this law, personal data that should remain protected includes the following:

    • Information that can identify any individual, including any information that has been de-identified, encrypted or pseudonymized.

    • Rendered anonymous, irreversible data that can no longer identify an individual is not considered personal data.

    • Automated and manually processed information in pre-defined criteria, including all data stored systems.

    • Wholly or partly processed personal data that’s automated as well as non-automated processing, if it’s part of a structured filing system.

    • Information containing a name or surname, home address, email address, identification card number, location data, Internet Protocol (IP) address, cookie ID, and advertising identifier of your phone.

    • Click here to learn more about GDPR

Messaging privacy policy

This Messaging Program Privacy Policy explains how Iron Courts collects and uses information about you in relation to its text message marketing program (the “Messaging Service”).

Collection of Information

  • We collect various information on our behalf from and about you, including information you directly provide when you use the Messaging Service. For example, we collect the phone number and email address you provided when signing up for the Messaging Service. When you send messages via the Messaging Service, we will also collect your messaging history and any information included in those messages.

  • We may also collect information about you using cookies or similar technologies. Cookies are pieces of information that are stored by your browser on the hard drive or memory of your device. Cookies enable personalization of your experience on the Messaging Service (e.g., sending you personalized text messages such as shopping cart reminders).

  • If you participate in a contest, sweepstakes, research study, or email survey associated with the Messaging Service, we will collect basic contact information and any other information you choose to provide in connection with these activities. We will also collect your contact information if you contact us with questions about the Messaging Service or for customer service.

Use of Information

  • We use your information to deliver, analyze, maintain and support the Messaging Service. We may also use your information to enhance the Messaging Service features and customize and personalize your experiences on the Messaging Service.

Sharing of Information

We may share, transfer, or disclose your information, if you consent to us doing so, as well as in the following circumstances:

  • Service Providers. We may share your information with third parties to help us provide the Messaging Service to you.

  • From time to time, we may share aggregate or de-identified information about use of the Messaging Service and such aggregated or de-identified information may be shared with any third party, including advertisers, promotional partners, and sponsors.

Protection of Information

  • We take a variety of physical, technical, administrative, and organizational security measures based on the sensitivity of the information we collect to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. Unfortunately, no online activity can be guaranteed to be 100% secure. While we strive to protect your information against unauthorized use or disclosure, we cannot ensure or warrant the security of any information you provide. We do not accept liability for unintentional disclosure.

Retention of Information

  • We retain your information for as long as you participate in the Messaging Service or as needed to comply with applicable legal obligations. We will also retain and use your information as necessary to resolve disputes, protect us and our customers, and enforce our agreements.

Choices and Controls

  • Consent to receive automated marketing text messages is not a condition of any purchase. You can opt-out of receiving further commercial text messages via the Messaging Service by responding to any of our text messages with any of the following replies: STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

Main Privacy Policy

    • By signing up to receive text messages from us, you also agree to the rest of this Privacy Policy.

Miscellaneous

    • Our locations and websites are intended for a general audience and not directed to children. We abide by the Children’s Online Privacy Protection Act (COPPA) and do not knowingly accept information from children under the age of 13, unless there has been verified parental consent. If you, the parent, believe your child may have provided unverified information without your consent at one of our physical or online stores, please contact us immediately at hello@ironcourts.com or 480-566-0136

    • In the course of improving our services and products for you, we will change this policy to meet those ends. We will notify you when we update this policy by posting the updated policy on our websites and online stores, and by sending you an e-mail with an updated policy notice. We encourage you to review the policy to stay informed about how we continue to strive to create a personalized and safe experience at Iron Courts.